Frequently Asked Questions (FAQs)

If you listen to either free or purchased content from a wi-fi connection this will not count against your data plan.

If you are on a cellular connect however, it will. You can also save any purchased to your playlist and "save to device" which will make the content available while you are offline and not use your data plan.

You do not need to pay twice. To restore your purchase, follow these steps:

  1. Install the app on your new device
  2. Click on Settings from the main menu (older apps may say "More")
  3. Click "Restore Purchases"
  4. Enter the same username and password for iTunes you previously purchased content with on the other device.

Using your coupon code is super simple! Follow these steps:

  1. Just go to your menu and select "SETTINGS"
  2. Scroll down to the "INFO" section and select "ENTER OFFER CODE"
  3. Once you have entered the offer code you will be directed to the "UPGRADE" screen
  4. Your discount will be applied to the Lifetime Access option
Some points to note:

At the moment we only offer our apps in English.

If you think we should have it in a specific language, please let us know.

You can purchase the app in the your respective app stores. To unlock the content in the app, follow these steps:

  1. Open the main menu icon and click the UPGRADE button to see your upgrade options
  2. Choose one of the subscription options. This unlocks all the content in the app.

Many audio tracks and programs in our library are recorded live or are created by publishers without using a script. In these cases the text transcript may not be available and you will see this message in this case. We are always working on getting transcripts when available but it's not always possible unfortunately.

We try to update and keep our content refreshed so this means some audio tracks will be removed. In most cases though, it's probably still there as sometimes contents do get stuck. Couple of things to try:

  1. Try going to CONTENT and pull to refresh. This will re-load the metadata and often fix the issue.
  2. Be sure to force close and reopen the app

We recently added a new feature that allows you to add/remove/reorder your favorite content packs to "My Content".

Check out the EXPLORE section and see if you find the content pack you're looking for there, then click the action menu and "Add to My Content".

If this doesn't work, please contact us at support@audiojoy.com

We really wish we could as we get this question quite a lot!

Unfortunately iTunes doesn't allow users to gift apps that use in-app purchases.

The only option you have is to buy an iTunes gift card and then gift that to someone and tell them to buy the app you want them to get as a gift.

We offer auto-renewing subscriptions as well a one-time unlock fee via in-app purchase. These subscription plans include all locked content and features. Our subscription plans are:

  1. 1 Month (auto renews every month)
  2. 3 Month (auto renews every 3 months)
  3. 12 month or 1 year plan (auto renews every year)
  4. We may also have the lifetime subscription (one-time payment only)
Payments:
  1. Your payment will be charged to your iTunes account at confirmation of purchase. This Apple guide lists the steps to view your purchase history: https://support.apple.com/en-ca/HT204088
  2. All subscription plans automatically renew and your account will be charged for renewal unless auto-renew is turned off at least 24-hours before the end of the current period.
  3. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.
  4. To cancel your subscription, please see this guide from Apple: https://support.apple.com/en-ca/HT202039
  5. NOTE: Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

For iOS purchase history, here's the guide from Apple: https://support.apple.com/en-us/HT204088